Privacy policy
PRIVACY POLICY Last updated: 19 May 2026
This Privacy Policy explains how Shreya Overseas (trading as "Ayurvelocity", "we", "us", "our") collects, uses, and manages personal information in connection with the operation of ayurvelocity.com and the supply of our products and services. By using our website or placing an order, you acknowledge that your personal information will be handled as described in this policy.
We reserve the right to update this policy at any time by posting a revised version on this page. Your continued use of our website following any update constitutes your acceptance of the revised policy. It is your responsibility to review this page periodically.
1. WHO WE ARE
Shreya Overseas (trading as Ayurvelocity) Email: info@ayurvelocity.com Phone: +61 450414663
All data protection enquiries should be directed to info@ayurvelocity.com
2. INFORMATION WE COLLECT
We collect personal information that is necessary for us to operate our business, fulfil orders, and provide customer support. The types of information we collect include:
Information you provide to us
- Name, delivery address, billing address, email address, and telephone number;
- Order details, payment confirmation, and transaction history;
- Account credentials where you create an account.
- Communications you send us, including support queries and any health-related information you choose to disclose.
Information collected automatically
- Device and browser information, IP address, and approximate location;
- Pages visited, time spent on site, and how you navigate our website;
- Information collected via cookies and similar tracking technologies (see Section 6).
Information from third parties
- Order and payment data processed through our e-commerce and payment platforms.
- Aggregated analytics and advertising interaction data from marketing platforms.
Where you provide health-related information to us voluntarily, for example, in a customer support query, you consent to us handling that information for the purpose of resolving your enquiry. We do not use such information for marketing.
3. HOW WE USE YOUR INFORMATION
We use the personal information we collect to operate our business lawfully and effectively. Specifically, we use it to:
- Process and fulfil your orders, including arranging delivery and managing returns;
- Send you transactional communications relating to your order, account, or our services;
- Maintain accurate financial, accounting, and legal records as required by law;
- Detect, investigate, and prevent fraudulent transactions and other illegal activity;
- Improve our website, products, and services through analytics and performance monitoring;
- Send you marketing communications where you have consented, or where we have a legitimate basis to do so;
- Comply with legal obligations and respond to lawful requests from authorities;
- Protect our legal rights, enforce our policies, and defend against claims.
We process personal information on the basis of contractual necessity, legal obligation, legitimate business interests, and consent, as applicable to each use.
4. MARKETING COMMUNICATIONS
We send marketing communications by email, SMS, or messaging platform only where you have opted in, or where you are an existing customer and we are contacting you about similar products or services.
You may opt out of marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to any SMS, or contacting us at info@ayurvelocity.com. Opting out of marketing does not affect transactional communications related to your orders or account.
We do not sell personal data for monetary consideration to any third party.
5. DISCLOSURE OF YOUR INFORMATION
We disclose personal information to third parties only where necessary and appropriate. We may share your information with:
- Service providers who perform functions on our behalf, including payment processing, order fulfilment, delivery, IT infrastructure, customer support, and analytics. These providers are contractually bound to handle your data only as directed by us.
- Advertising and marketing partners, on an anonymised or hashed basis, for the purpose of targeted advertising and campaign measurement;
- Regulatory bodies, law enforcement, or courts where we are required to do so by law, or where disclosure is necessary to protect our legal rights or the safety of others;
- A purchaser or successor entity in the event of a merger, acquisition, or sale of all or part of our business, subject to the incoming party assuming equivalent data protection obligations.
Once personal information is transmitted to a third-party service provider operating under their own terms and privacy policy, Ayurvelocity is not responsible for the data handling practices of that third party.
6. COOKIES
We use cookies and similar technologies on our website. Cookies are small files placed on your device that help us operate the site, remember your preferences, and understand how our site is used.
We use strictly necessary cookies (which cannot be disabled as they are essential to site function), as well as analytics, functional, and marketing cookies where you have consented via our cookie banner. You may withdraw consent or manage cookie preferences through your browser settings at any time, though doing so may affect site functionality.
7. MESSAGING COMMUNICATIONS
We use SMS and WhatsApp to send you order updates, shipping notifications, post-purchase support, and where you have consented, follow-up communications, including usage guidance, review requests, and relevant product information.
We send WhatsApp and SMS messages only to contacts who have provided explicit prior consent to receive communications via that specific channel. Consent for one channel does not constitute consent for another.
You may withdraw consent at any time by replying STOP to any SMS, or by messaging STOP to any WhatsApp communication from us. We will process opt-out requests as soon as reasonably practicable. Withdrawal of consent does not affect communications necessary to complete an existing order.
Ayurvelocity uses WhatsApp in accordance with WhatsApp's Business Terms of Service. We are not responsible for the availability, security, or data practices of the WhatsApp platform. Your use of WhatsApp is subject to WhatsApp's own terms and privacy policy.
8. AUTOMATED TOOLS AND AI-ASSISTED SUPPORT
We may use automated workflows to trigger routine communications such as order confirmations and shipping updates. We may also use AI-assisted tools to help manage customer support enquiries.
These tools do not make binding decisions about you without human oversight. If you wish any communication or decision to be reviewed by a member of our team, contact us at contact@dia-bec.com, and we will endeavour to accommodate this request.
Ayurvelocity accepts no liability for delays, errors, or omissions arising from automated or AI-assisted processes where those result from circumstances outside our reasonable control.
9. INTERNATIONAL TRANSFERS
Our business operations involve the transfer and processing of personal information in countries outside the United Kingdom and European Economic Area, including the United States and Australia. Where such transfers take place, we ensure that appropriate safeguards are in place in accordance with applicable law.
By using our website and services, you acknowledge and accept that your personal information may be processed internationally as described in this policy.
10. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information for as long as is necessary for the purpose for which it was collected, to fulfil our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When information is no longer required for these purposes, we securely delete or anonymise it.
Financial and transaction records are retained in accordance with Australia statutory accounting requirements. Marketing consent records are retained for as long as is necessary to evidence the basis of our communications. Ongoing legal proceedings or disputes may require us to retain relevant information for longer periods.
11. SECURITY
We apply commercially reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or disclosure. These include encryption in transit, access controls, and periodic review of our security practices.
No method of electronic transmission or storage is entirely secure. Ayurvelocity does not warrant or guarantee the absolute security of any personal information transmitted to or stored by us, and accepts no liability for any breach that occurs despite the reasonable security measures we have in place. We comply with applicable law regarding the notification of security incidents.
12. YOUR PRIVACY RIGHTS
Depending on where you are located, you may have rights under applicable law in relation to your personal information, including the right to access, correct, or request deletion of information we hold about you, and the right to withdraw consent for processing based on consent.
To exercise any privacy rights, contact us at info@ayurvelocity.com. We will respond within the timeframe required by applicable law and may need to verify your identity before processing your request.
13. CHILDREN
Our website and products are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will delete it promptly. If you believe a minor has submitted information to us, contact us at info@ayurvelocity.com.
14. THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to third-party websites. This policy does not apply to those sites. We are not responsible for the content, security, or privacy practices of any third-party website, regardless of whether we have linked to it. Visiting linked sites is at your own risk.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Ayurvelocity and Shreya Overseas Ltd, including their officers, directors, employees, agents, and service providers, shall not be liable for any indirect, incidental, consequential, or punitive loss or damage arising out of or in connection with the collection, use, disclosure, or security of personal information, including any loss or damage arising from unauthorised access to our systems by third parties.
16. GOVERNING LAW
This Privacy Policy is governed by and construed in accordance with the laws of Australia. Any dispute arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Australia.