Refund policy

REFUND POLICY Last updated: 18 May 2026

This Refund Policy applies to all purchases made on ayurvelocity.com and is operated by "Shreya Overseas" trading as "Ayurvelocity". By placing an order, you agree to the terms set out in this policy.

We reserve the right to update this Refund Policy at any time by posting a revised version on this page. Your continued use of our website following any update constitutes your acceptance of the current policy.

1. FINAL SALE AND NON-REFUNDABLE PURCHASES

Unless otherwise provided by applicable consumer law or the specific First Order guarantee set out in Section 2 below, all purchases made through Ayurvelocity are final and non-refundable. This includes all subsequent orders, recurring charges, and bulk purchases placed after your initial transaction.

2. THE 30-DAY MONEY BACK GUARANTEE (FIRST ORDER ONLY)

Subject to the conditions set out below, we offer a 30-Day Money Back Guarantee applicable exclusively to the first order placed by a customer. For the purposes of this guarantee, "First Order" has the meaning defined in our Terms of Service: the first transaction ever made by a unique household, shipping address, or credit card. Attempting to bypass this limitation through the use of multiple email addresses, aliases, or proxy identities is a violation of our Terms of Service and will result in the immediate voiding of any guarantee or refund eligibility.

How the guarantee works

  • The 30-day window begins from the date the carrier's tracking information confirms the item has been marked as Delivered to your address.
  • To initiate a claim, you must contact us at info@ayurvelocity.com within the 30-day period with your order number and the reason for your request.
  • Where free shipping was offered at checkout as a promotional benefit, the actual shipping cost incurred by Ayurvelocity to deliver the package remains non-refundable and will be deducted from your final refund amount.
  • Ayurvelocity will respond to guarantee claims within 5 business days of receipt. Approved refunds will be processed to the original payment method within 5–10 business days of approval.
  • The 30-Day Money Back Guarantee applies to a maximum of one unit per product variant per first order. Where a first order contains multiple units of the same product, the guarantee covers one unit only. Additional units are non-refundable under Section 1.

3. MISSING OR DAMAGED ITEMS

If an item is missing from your order or arrives damaged, you must contact us at info@ayurvelocity.com within 48 hours of the recorded delivery time. Your notification must include your order number and photographic evidence of the damaged goods or packaging.

Where a valid claim is confirmed within this window, Ayurvelocity will, at its sole discretion, arrange a replacement or issue a credit. Claims submitted after the 48-hour window will not be eligible for a replacement or credit under this section.

Ayurvelocity will respond to damaged or missing item claims within 5 business days of receipt of the required evidence.

The 48-hour notification window applies to Ayurvelocity's discretionary replacement and credit process and does not affect any statutory rights you may have under applicable law.

4. DISCRETIONARY CREDITS

For situations not covered by our 30-Day Money Back Guarantee or by applicable law, Ayurvelocity may, in its sole discretion, issue a credit to your account for future use. The issuance of a credit does not constitute an obligation to provide a cash refund or to issue similar credits in the future. Each case is assessed individually and entirely at Ayurvelocity's discretion.

5. RETURN CONDITIONS AND SHIPPING

Where a return is required to process a refund or credit, the following conditions apply:

  • The customer is responsible for all return shipping costs and must provide Ayurvelocity with a valid tracking number before the return is processed.
  • Returned products must be unused, in their original sealed packaging, and in resaleable condition. Ayurvelocity reserves the right to reject a return and decline any refund or credit if the product is received in a condition that does not meet these requirements.
  • Ayurvelocity is not responsible for returns lost or damaged in transit. If a returned product is lost in transit and not received by Ayurvelocity, no refund or credit will be issued regardless of the tracking number provided. The customer's recourse in such cases is with their chosen carrier.
  • We recommend using a trackable shipping service for all returns.
  • Returned products must be received by Ayurvelocity within 30 days of the return being authorised. If a return is not received within this period, Ayurvelocity reserves the right to close the case and decline any refund or credit.

6. CHARGEBACKS AND PAYMENT DISPUTES

Initiating a chargeback or payment dispute with your bank or card issuer without first contacting Ayurvelocity and allowing us the opportunity to resolve the matter is a breach of these Terms. Where a chargeback is initiated without prior contact, any remaining refund or guarantee eligibility will be immediately and permanently voided.

Ayurvelocity reserves the right to pursue recovery of any amounts successfully charged back through fraudulent, exaggerated, or bad-faith payment disputes, including through debt collection or legal proceedings. All chargeback activity is recorded and may be used as evidence in any such proceedings.

This clause does not apply where a customer has contacted Ayurvelocity and received no response within the timeframe stated in Section 8, and has subsequently raised a chargeback as a last resort.

7. LIMITATIONS ON REFUNDS

Refunds will not be issued in the following circumstances:

  • Packages that the carrier confirms as Delivered to the address provided at checkout;
  • Delays caused by customs processing, postal strikes, carrier failures, or Force Majeure events;
  • Orders where incorrect or incomplete shipping information was provided by the customer;
  • Claims submitted outside the applicable timeframe under this policy;
  • Products that have been opened, used, or returned in a condition that does not meet the requirements of Section 5;
  • Orders placed in breach of our Terms of Service, including fraudulent use of the First Order guarantee;
  • Packages abandoned by the customer rather than returned to Ayurvelocity.

8. REFUND PROCESSING

Ayurvelocity will respond to refund requests within 5 business days of receipt. Approved refunds will be processed to the original payment method used at checkout. Please allow 5–10 business days for the credit to appear on your statement following approval.

Ayurvelocity is not liable for any discrepancies caused by currency exchange fluctuations between the date of purchase and the date of refund. Refunds will be issued in the original transaction currency only.

9. DECLINED REFUND REQUESTS

Where Ayurvelocity declines a refund request, we will notify the customer by email with the reason for the decision. Ayurvelocity's decision on refund requests is final. No further correspondence will be entered into in respect of a declined claim unless new material evidence is provided within 7 days of the decline notification.

10. SUBSCRIPTION AND AUTO-RENEWAL ORDERS

Where Ayurvelocity offers subscription or auto-renewal programmes, the following terms apply:

  • Subscription or auto-renewal orders must be cancelled before the next billing date to avoid a charge. Charges already processed at the time of cancellation are non-refundable.
  • Cancellations must be submitted in writing to info@ayurvelocity.com
  • Ayurvelocity will confirm cancellation by email. It is the customer's responsibility to retain this confirmation.
  • Ayurvelocity reserves the right to modify, suspend, or discontinue any subscription programme at any time with reasonable notice.

11. BUNDLE, PROMOTIONAL, AND DISCOUNTED ORDERS

Where a product was purchased as part of a bundle, at a promotional price, or with a discount code applied, any applicable refund will be calculated based on the proportional price paid for the item, not the full retail price of the individual product.

Partial refunds on bundle orders do not entitle the customer to retain any promotional benefit that was contingent on purchasing the full bundle. Ayurvelocity reserves the right to recalculate the value of any remaining items at their standard retail price where a partial refund is issued on a promotional order.

12. DIGITAL PRODUCTS AND DOWNLOADABLE CONTENT

Digital products and downloadable content are non-refundable once accessed, downloaded, or delivered. By purchasing digital content, you acknowledge that delivery is immediate and that you waive any applicable right of withdrawal upon access or download.

13. REFUNDS OBTAINED BY MISREPRESENTATION

Where Ayurvelocity determines that a refund or credit was obtained through false, misleading, or fraudulent representations — including but not limited to falsely claiming non-delivery, submitting fabricated evidence, or misrepresenting the condition of a product — Ayurvelocity reserves the right to:

  • Recover the full amount of the refund or credit, including through legal proceedings;
  • Permanently void the customer's eligibility for any future refund, credit, or guarantee;
  • Report the matter to relevant law enforcement or regulatory authorities;
  • Pursue any additional losses, costs, or damages arising from the fraudulent conduct.

14. GIFTED ORDERS

Refund and credit rights belong solely to the original purchaser. Recipients of gifted orders have no independent right to claim a refund, replacement, or credit. All refund requests must be made by the account holder who placed the original order, using the email address associated with that order.

15. DELIVERY DISPUTES

Where a customer disputes a carrier's Delivered confirmation, the customer must raise a formal investigation with the carrier directly. Ayurvelocity will not process a refund on the basis of a delivery dispute until the carrier has concluded its investigation. The outcome of the carrier's investigation is determinative. Ayurvelocity will provide proof of dispatch as reasonable assistance during this process.

16. REPEAT AND ABUSIVE REFUND CLAIMS

Ayurvelocity reserves the right to refuse future orders from, or decline refund or credit requests by, any customer who has demonstrated a pattern of claims that Ayurvelocity reasonably considers to be abusive, excessive, or made in bad faith. Ayurvelocity also reserves the right to permanently close the account of any customer found to be engaging in systematic refund abuse.

17. GOVERNING LAW

This Refund Policy is governed by and construed in accordance with the laws of Australia. Any dispute arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Australia.

18. CONTACT US

For all refund and returns enquiries:

Shreya Overseas (trading as Ayurvelocity) Email: info@ayurvelocity.com  Phone: +61 450414663 Website: ayurvelocity.com